Refund policy

The user has the right of withdrawal and return. To do this, you must contact the Farmàcia Pasteur by email at the . It has a term not exceeding seven (7) business days, counting from the receipt of the product.

As indicated by current legal regulations, the withdrawal and return of any product classified as Medicine is not allowed, except when the cause is due to a breakdown of the product during transport or because it has been supplied by mistake.

The return of those sealed products that are not suitable to be returned for reasons of safety, health or hygiene will not be accepted. Products that have been unsealed after being delivered or are not returned in their original packaging (when the product is in good condition) cannot be returned either.

The product must be sent with the original delivery note, invoice or proof of purchase, the direct cost of returning the product being borne by the user. The return will be made, once the Pasteur Pharmacy has approved it, and sends the instructions for the return. The return must be made within a maximum period of 7 days, as soon as the Farmàcia Pasteur indicates the instructions.

The refund of the amount paid will be made in the form of a purchase voucher or refund of the amount in the customer's credit card account, provided that the payment has been made through the Virtual POS. In the event that the return is through a purchase voucher, the user can use it for future purchases.

If, due to a typographical error in any of the prices or products shown, a customer has made a purchase decision based on said error, Farmacia Pasteur will notify the customer of said error, the customer having the right to cancel their purchase at no cost. for their part or adhere to the conditions and price again communicated.

The return or exchange of defective or wrong products will not entail any cost for the user, including the costs of the previous shipment. With the exception of the additional costs derived from shipping through a different delivery method than the one offered by the Pasteur Pharmacy.