Terms of Service


Licensed:Rosa Maria Morera Bastor

Avinguda Meritxell 84

AD500 Andorra la Vella


Phone: +376 800970


Read carefully the following conditions of use, legal notice and privacy policy of our website www.farmaciapasteur.com.com.

Users of www.farmaciapasteur.com are informed that the information contained in our website is restricted to the acceptance of the following general terms and conditions of use, which may be modified at any time and without prior notice.

If you do not agree to accept the terms and conditions of this agreement, you must not use this website.The website www.farmaciapasteur.com has been created and designed to promote general information, as well as to provide our products and services to both a national and international audience.

The information contained in this website is not intended to provide medical opinion or instructions on the correct use of drugs or other medical products, as this responsibility belongs to medical and health managers.Before using any medication you should consult your doctor.


These general conditions will expressly regulate the relations arising between Farmacia Pasteur, located at Avinguda Meritxell, 84 AD500 Andorra la Vella, Andorra, with NRT Num.:F-044323-Y (hereinafter"Farmacia Pasteur") and third parties (in hereinafter"Users") who register as users and/or purchase products through the online pharmacy of the official site www.farmaciapasteur.com (hereinafter,"The Store").


The user has the following general obligationsUse and acquire the products and services of the store diligently, in accordance with the law, morality and what is provided in these General ConditionsYour duty is also to refrain from using products in any way that may deteriorate or damage the proper functioning of the store by other users, or may cause damage to the store or any third party.

1.1.1 Purchase process

In order to make a purchase at www.farmaciapasteur.com, you may have to create a user account, registering your personal data in the registration formYou can modify your personal data in your user account whenever you require it.

By having an access name and password, you can proceed to make the purchase via email, with which the user will be able to see each product purchased and all its characteristics, such as price, shipping costs and data on the options with which Payment for the products is made to Farmacia Pasteur.

The personal data requested in the store are only those necessary to be able to proceed with the shipment of the order.The user must make the payment through the payment systems detailed in the store.

Pasteur Pharmacy will keep the electronic files of the purchaseA copy may be sent if requested in writing to info@farmaciapasteur.com.

These documents will be made and delivered in Catalan, Spanish, French or English.The order confirmation sent by Farmacia Pasteur is not valid as an invoice, but as proof of purchaseHowever, the user will be able to access their corresponding invoices in their customer account.

The user undertakes, in general, to use the store, to acquire products and to use each of the store's services diligently, in accordance with the law, morality, public order and the provisions of these General Conditions. of Use, and must also refrain from using them in any way that may prevent, damage or deteriorate the normal operation and enjoyment of the Store by users or that could injure or cause damage to the property and rights of Farmacia Pasteur, its suppliers. , users or in general, any third party.


All the reference products and specialties that appear in the store, in their different categories, have been approved by the Andorran health authorities. However, we recommend that you always consult your doctor.

Farmacia Pasteur is not responsible for any type of damage or loss, both direct and indirect, that may arise or be related to the access, use or accuracy of the information linked on this website.Farmacia Pasteur reserves the right to decide at any time the products that are offered to users through the store.

In particular, Farmacia Pasteur may add new products to those offered or included in the store at any time, understanding that unless otherwise provided, such new products will be governed by the provisions of the following General Conditions of UseLikewise, Farmacia Pasteur reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different kinds of products offered in the store. The products included in the store will correspond in the manner most reliable possible that web display technology allows for the products actually offered.

The characteristics of the products and their prices appear in the storeThe prices indicated in the store are in euros and indirect taxes are included, unless otherwise indicated. The prices of all the products included in www.farmaciapasteur.com include the IGI (General Indirect Tax of Andorra).

We inform you that Farmacia Pasteur is not responsible for the taxes and customs fees that some countries apply to the entry of foreign shipments.

Medicines are a common consumer good, their misuse can lead to serious health problems for users, only your doctor or health professional is the one to determine which medicine requires a prescription.

International Medicines and Importation of Products

Pasteur Pharmacy imports international medicines

Importation and compliance with local laws are the sole responsibility of the buyer.Before purchasing any product at www.farmaciapasteur.com, please check with the sanitary and customs entities of your country, if they accept the importation of nutritional, pharmaceutical or dietary products, since they are regulated in different ways in each country.

Farmacia Pasteur declines any responsibility for the immobilization or destruction or intervention of the customs authorities in the importing country.

regional boundaries

The fact that the information contained on our website is in Spanish does not mean that the information regarding drugs and dietary products is adapted to the legislation of the health authorities of your country.

The use of our website is limited to countries in which the content of the information reflected on pharmaceutical or dietary products is in accordance with their health legislation.


Our website contains links to other websites belonging to third partiesThese links are offered as a service and source of information related to health and wellnessFarmacia Pasteur is not responsible for the content, accuracy and completeness of said sites.The inclusion of links to any third party website on our website does not imply our approval or endorsement of them.If you decide to leave our website and access third party websites, you do so entirely at your own risk.


As a general rule, payments must be made in euros, regardless of the payment system and country from which the purchase is made.The valid payment systems at www.farmaciapasteur.com are:

  • Credit card

Payment and notification of the order will only be understood to have been made when Farmacia Pasteur receives confirmation of said payment.

Within a maximum period of 72 hours, Farmacia Pasteur will send an email to the user confirming the purchaseSaid email will assign a reference code for the purchase and will detail the characteristics of the product, its price, shipping costs and the data of the different options to make the payment of the products to Farmacia Pasteur.

Credit card

Credit card fraud is a crimeFarmacia Pasteur will take legal action against anyone who makes a fraudulent transaction in our online store.

Credit card payments will be made through the Virtual POS of Banc Sabadell d'Andorra or through the Paylink platform, also owned by Banc Sabadell d'AndorraOnce it has been verified that the data communicated is correctIn this way, we guarantee the total confidentiality of the bank details that are transmitted directly.

Farmacia Pasteur will file the electronic documents in which the contract is formalized, sending a copy to the user if it is requested once the purchase is made.The contract will be made in Catalan.

The order confirmation sent by Farmacia Pasteur is not valid as an invoice, only as proof of purchaseHowever, the customer will always have the invoices corresponding to their orders available in their user account.


The user has the right to withdraw following the legal regulations stipulated in article 29 of Law 13/2003 of June 13 on Effective Competition and Consumer Protection.

According to current legislation, the withdrawal and return of any product classified as medicine is not allowed, except for the cause being due to a break in the product during transport or because it was supplied by mistake.

Withdrawal and return of products not classified as medicines.

The user has a right of withdrawal by which they can contact Farmacia Pasteur via email at the following address:info@farmaciapasteur.com and withdraw from the purchase within a period not exceeding seven (7) business days, counted from the receipt of the productThe return of products will not be accepted in the following cases:

    • Medicines
    • Those that have been made according to the specifications of the consumer and user or clearly personalized.
    • Those sealed products that are not suitable to be returned for reasons of safety, health or hygiene and that have been unsealed after delivery.
    • When the product is not returned in its original packaging and when the product is not in perfect condition.
    • Those products that are not accompanied by proof of payment.

The product must be sent together with the original delivery note, invoice or proof of purchase, the direct cost of returning the product being borne by the user.Said return will be made in accordance with the instructions that Farmacia Pasteur indicates to the user in response to their notification of the withdrawal exercise.The user must return the product within a maximum period of (7) days after Farmacia Pasteur indicates the form of return.

The withdrawal entails the return of the amount paid in the form of a purchase voucher or by refunding the amount to the customer's credit card account as long as the payment has been made through one of our Virtual POSIn the case of proceeding to the return by means of a purchase voucher, Farmacia Pasteur will provide a purchase voucher for the value of the return to the user, which they can use in their future purchases.

The right of withdrawal cannot be exercised when the product is not returned in its original packaging and when the product is not in perfect condition.

The return or exchange of defective or wrong products will not entail any cost for the user, including the costs of previous shipping (with the exception of additional expenses resulting from the choice by you of a delivery method other than the least expensive method that Pasteur Pharmacy offers).


For any incident, claim or exercise of their rights, the user may send an email to the address:info@farmaciapasteur.com.

You can also contact our customer service by phone atwith 3CX Click to Call"> +376 800970.


The territorial scope of sales through the Store is exclusively for the territory of the European Union, so the delivery service will only be for said territoryThe products purchased through the Store will be sent to the delivery address that the user indicates once the payment has been verified within a period of between 3-10 working days through the courier company contracted by Farmacia Pasteur, with a tracking number. and signed delivery, with the maximum delivery period of thirty (30) business days established by default by law.

The delivery service of Farmacia Pasteur will be carried out in collaboration with different logistics operators of recognized prestigeOrders will not be served in post office boxes, hotels or other non-permanent addresses.

Shipping costs include handling and packaging costs, as well as postal costsHandling costs have a fixed cost, while transportation costs may vary depending on the total weight of the package and the destinationWe advise you to group all your products in the same order since you cannot combine two different orders, and the shipping costs will be applied to each one individually.

The cost of shipping is not included in the price of the productsHowever, the user can consult all the transport rates in the Store or, in this link:



The user acknowledges that all the elements of the Store and each of the products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of its contents, and the computer programs used in relation to with them, are protected by intellectual and industrial property rights and that the General Conditions do not attribute any aspect to said industrial and intellectual property rights other than those specifically contemplated therein.

Unless authorized by Farmacia Pasteur or, where appropriate, by third-party holders of the corresponding rights, or unless this is legally permitted, the user may not reproduce, transform, modify, unpack, reverse engineer, distribute, rent, lend, make available or allow public access through any form of public communication of any of the elements referred to in the previous paragraphThe user must use the materials, elements and information that he accesses through the use of the store solely for his own needs, forcing himself not to carry out, directly or indirectly, a commercial exploitation of the materials, elements and information obtained through thereof.

The user must refrain from evading or manipulating any technical devices established by Farmacia Pasteur or by third parties in the store.


Right of access, rectification and cancellation.

In compliance with the data protection law 15/2003 LQPD, we inform you that your personal data and other information provided through the registration form, as well as the origin of the transactions carried out, will be included and kept in a file for your proprietary treatment. of Pasteur Pharmacy, as long as its cancellation is not requested.

Organic Law 15/2003 on the Protection of Personal Data, recognizes in favor of the interested parties the rights of access, rectification, cancellation of personal data and opposition to their treatment.

Due to the fact that these are personal rights, the right of access must be exercised directly, although the legal representative of the affected party may act when the latter is in a situation of incapacity or minority that makes it impossible for them to exercise them personally, in which case case it will be necessary for the legal representative to prove such conditionThe access, rectification or cancellation solution must be made in writing to the email address:info@farmaciapasteur.com with the subject LOPD or in writing, by letter with acknowledgment of receipt, to the address:Farmacia Pasteur Avinguda Meritxell 84, AD500 Andorra la Vella, Andorra.

The request addressed to Farmacia Pasteur must contain:

  • Name and surname
  • Photocopy of passport, ID or any other legally valid means that proves identity.
  • Domicile for the purpose of notifications
  • Form and signature of the applicant.
  • Supporting documents of the request that is made, if applicable.

Any means that allows accrediting the sending and receiving of the application will be valid.In the event that the request does not meet the specified requirements, the person responsible for the file must request their rectification.

The treatment of this data will be used for the development and execution of the sale, the personalized attention of the products and services that you acquire and the improvement of said attention, as well as the promotion of own products and services and of third companies.The data will be used to inform and communicate various commercial actions, being treated with the utmost confidentiality at all times, being the sole and exclusive recipient thereof, and not making assignments or communications to third parties outside of those indicated by current regulations.

The user expressly authorizes Farmacia Pasteur to send, including through electronic means by Farmacia Pasteur, any commercial communication and offers and promotions.

The user may at any time exercise the rights of access, rectification, opposition or cancellation by contacting Farmacia Pasteur, by email addressed to info@farmaciapasteur.com attaching a copy of your ID, passport or substitute identification document.

Answers marked with * in the registration form are mandatoryYour non-answer will prevent the purchase of selected products from being made.

At any time the user can express the desire not to receive any type of advertisingTo reject it, you must send a written communication to Farmacia Pasteur, Avinguda Meritxell 84, AD500 Andorra la Vella, Andorra, or send an email to info@farmaciapasteur.com.

If you have any questions, please contact usOur goal is to facilitate your visit to our website and serve you as well as possible.


Farmacia Pasteur will facilitate the use of personal passwords for the user who registers as such on the websiteThese passwords will be used to access the services provided through the website.The user must keep the passwords under their sole responsibility in the strictest and absolute confidentiality, assuming therefore, how many damages or consequences of all kinds derived from the breach or disclosure of secrecy.For security reasons, the password for telematic access to the services linked to the website may be modified at any time by the user.The user undertakes to notify Farmacia Pasteur immediately of any unauthorized use of their password, as well as access by unauthorized third parties to it.

Farmacia Pasteur does not have in any case access to the passwords chosen by usersYou can only delete and add new passwords if the client requests it in writing.


Farmacia Pasteur uses cookies in order to improve its services, facilitate navigation, maintain security, verify the identity of the user, facilitate access to personal preferences and follow your use of the store.Cookies are files installed on the computer's hard drive or in the browser's memory in the folder preconfigured by the operating system of the user's computer to identify it.

If the user does not want a cookie to be installed on their hard drive, they must configure their Internet browsing program to not receive them.Likewise, the user may freely destroy cookies.In the event that the user decides to disable cookies, the quality and speed of the service may decrease and they will even lose access to some of the services offered in the store.



Farmacia Pasteur does not assume any responsibility for the information contained in the web pages of third parties that can be accessed by links.


Registration and sale to minors is not allowed.


These general conditions are governed by the legislation of the Principality of AndorraAny controversy arising from the interpretation, compliance or resolution of this contract will be submitted to the Jurisdiction and Competence of the Courts and Tribunals of the Principality of Andorra, waiving the jurisdiction that may correspond to the user, provided that the applicable legislation so allows.

European Online Dispute Resolution Platform in accordance with Art.14.1 of Regulation (EU) 24/2013: